Unnecessary image version updates on a telephone that is running Lync 2010 Phone Edition

Article ID: 2517732 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a telephone that uses a Common Area Phone account and is running Microsoft Lync 2010 Phone Edition. 
  • You set the EnableHotdesking parameter to True. This lets users log on to the telephone by using their Lync Server 2010 accounts.
  • The Common Area Phone account and Lync Server 2010 user accounts are hosted in different pools. These pools have different image versions on a Device Update server.
  • The user switches between the two accounts.
In this situation, every time that the user switches between accounts, the Device Update server updates the image version of the telephone unnecessarily.
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RESOLUTION

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978
(http://support.microsoft.com/kb/2529978/ )
Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977
(http://support.microsoft.com/kb/2529977/ )
Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to configuring Common Area Phones, visit the following Microsoft TechNet website:
How to configure common area phones
(http://technet.microsoft.com/en-us/library/gg412807.aspx)
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Properties

Article ID: 2517732 - Last Review: April 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition, when used with:
    • Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
    • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertiseinter kbsurveynew KB2517732
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