The URL is not formatted as a hyperlink when you send or receive an instant message that contains a URL in Lync Online

Article ID: 2518894 - View products that this article applies to.
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Symptoms

When you send or receive an instant message that contains a URL in Microsoft Lync Online in Microsoft Office 365 dedicated, the URL in the sent or received message is not formatted as a hyperlink and therefore cannot be clicked. Or, the URL in the sent or received message may be preceded by an underscore (_) character and therefore cannot be clicked.

Cause

This issue may occur if the EnableURL value in the registry on the Lync Online client computer is disabled or if an advanced setting is enabled on the server that prevents URLs from being formatted as hyperlinks in instant messages. 

Resolution

If you want the hyperlink to be clickable, contact your Service Delivery Manager (SDM) to have this feature added through a change request.

Properties

Article ID: 2518894 - Last Review: December 12, 2012 - Revision: 10.0
Applies to
  • Microsoft Business Productivity Online Dedicated
Keywords: 
vkbportal226 vkbportal107 KB2518894

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