Article ID: 2520403 - View products that this article applies to.
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SYMPTOMS

The Xunlei Thunder Download Manager add-on will cause Internet Explorer 9 to stop responding or crash

RESOLUTION

To resolve this incompatibility, use one of the following methods.

Method 1: Update to the latest version of Xunlei Thunder Download Manager add-on. 

To update to the latest version of Xunlei Thunder Download Manager add-on , visit the following Web site: http://dl.xunlei.com/xl7.html
This update for Xunlei Thunder Download Manager add-on fixes the compatibility issue.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 2: Disable the Xunlei Thunder Download Manager add-on

To disable the Xunlei Thunder Download Manager add-on, follow these steps: 
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the Xunlei Thunder Download Manager add-on incompatibility notification, click Keep it disabled or ignore the notification.

Note: Xunlei Thunder Download Manager add-on may not work correctly when the add-on is disabled.

MORE INFORMATION

For more information on browser add-ons, refer to these Microsoft Web sites:
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2520403 - Last Review: August 19, 2011 - Revision: 1.1
APPLIES TO
  • Windows Internet Explorer 9
Keywords: 
KB2520403

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