How to fix the Superfish Window Shopper add-on and Internet Explorer 9 incompatibility

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Article ID: 2520435 - View products that this article applies to.
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The Superfish Window Shopper add-on will cause Internet Explorer 9 to stop responding or crash


An update to the Superfish Window Shopper add-on that fixes the compatibility issue is not available yet. 

To resolve this incompatibility, disable the Superfish Window Shopper add-on by following these steps: 
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the Superfish Window Shopper add-on incompatibility notification, click Keep it disabled or ignore the notification.

Note: Superfish Window Shopper add-on may not work correctly when the add-on is disabled.


For more information on browser add-ons, refer to these Microsoft Web sites:
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2520435 - Last Review: August 19, 2011 - Revision: 1.1
  • Windows Internet Explorer 9

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