How to fix the Superfish Window Shopper add-on and Internet Explorer 9 incompatibility

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Article ID: 2520435 - View products that this article applies to.
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SYMPTOMS

The Superfish Window Shopper add-on will cause Internet Explorer 9 to stop responding or crash

RESOLUTION

An update to the Superfish Window Shopper add-on that fixes the compatibility issue is not available yet. 

To resolve this incompatibility, disable the Superfish Window Shopper add-on by following these steps: 
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the Superfish Window Shopper add-on incompatibility notification, click Keep it disabled or ignore the notification.

Note: Superfish Window Shopper add-on may not work correctly when the add-on is disabled.

MORE INFORMATION

For more information on browser add-ons, refer to these Microsoft Web sites:
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2520435 - Last Review: August 19, 2011 - Revision: 1.1
APPLIES TO
  • Windows Internet Explorer 9
Keywords: 
KB2520435

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