Article ID: 2520518 - View products that this article applies to.
A hotfix package (build 6.3.2233) is available for Microsoft ProClarity Analytics Server 6.3 and for Microsoft ProClarity Desktop Professional 6.3.
Issue that is resolved in this hotfix packageWhen you click a command on any menu in ProClarity Desktop Professional 6.3 or in ProClarity Web Professional 6.3, you receive the following error message:
This problem typically occurs in the following scenario:
An error occurred in the application: Access violation at address 00516028 in module 'PVCL7.bpl'. Read of address 00000004
Important notes about this hotfix package
How to obtain this hotfix packageA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
How to apply this hotfix packageAfter you run the ProClarityHotfix632233101.exe file, the following files are extracted to a specified folder:
To apply this hotfix package on a computer that is running ProClarity Analytics Server 6.3, run the PAS63Hotfix2233.exe file.
To distribute the PRO63Hotfix2233.exe file from ProClarity Analytics Server 6.3, follow these steps:
PrerequisitesBefore you apply this hotfix package, you must have the x86-based version of Active Template Library (ATL) security update for Microsoft Visual C++ 2005 Service Pack 1 (SP1) installed. Additionally, you must be running ProClarity Desktop Professional 6.3 or ProClarity Web Professional 6.3.
For more information about the ATL security update, visit the following Microsoft Download Center website:
Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Contact us for more help
Connect with Answer Desk for expert help.