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Symptoms

Assume that you run Microsoft Dynamics CRM 4.0 in a complex Active Directory environment. When Microsoft Dynamics CRM runs a search in the Active Directory environment, you experience slow performance.

Resolution

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

949256 Microsoft Dynamics CRM 4.0 updates and hotfixes Note This problem was originally fixed in Update Rollup 17 for Microsoft Dynamics CRM 4.0. For more information about Update Rollup 17 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

2477746 Update Rollup 17 for Microsoft Dynamics CRM 4.0 is available

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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