Article ID: 2521927 - Last Review: October 28, 2011 - Revision: 1.0

Disabling the Exchange ActiveSync Integration feature for OWA does not take effect in OWA Premium clients in an Exchange Server 2010 environment

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SYMPTOMS

Consider the following scenario:
  • You disable the Exchange ActiveSync Integration feature for Outlook Web App (OWA) on a Microsoft Exchange Server 2010 server.
  • You access a mailbox that is located on the server by using OWA Premium.
  • You open the Option page.
In this scenario, the Phone option unexpectedly appears in the Options page.

Note This issue does not occur when you use OWA Light.
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CAUSE

This issue occurs because the Exchange ActiveSync Integration feature does not take effect in OWA Premium clients.
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RESOLUTION

To resolve this issue, install the following update rollup:
2608646  (http://support.microsoft.com/kb/2608646/ ) Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to configure segmentation for OWA, visit the following Microsoft website:
How to configure segmentation for OWA (http://technet.microsoft.com/en-us/library/bb123962.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2521927
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