Errors occur when using Canon printer drivers to print from Windows Internet Explorer 9

Article translations Article translations
Article ID: 2522071 - View products that this article applies to.
Expand all | Collapse all


NOTE: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

When you print from Windows Internet Explorer 9 using Canon printer drivers (imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, and LASER SHOT), you may receive error message similar to the following:

Error pop-up: Script Error
An error has occurred in the script on this page.

Error pop-up: Message from webpage
There was an internal error, and Internet Explorer is unable to print this document.


The Canon Printer Driver being used is not compatible with Windows Internet Explorer 9.


To resolve this problem, download the update that is available in Microsoft Knowledge Base article 2522422. For more information, click the following article number to view the article in the Microsoft Knowledge Base:  
2522422 You cannot print multiple pages on one sheet by using a Canon printer on a computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2


Article ID: 2522071 - Last Review: August 19, 2011 - Revision: 4.1
  • Windows Internet Explorer 9

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from