Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You may receive an error message and Outlook does not start when you try to start Outlook on a computer that is running Windows XP
Article ID: 252304 - View products that this article applies to.
This article was previously published under Q252304
When you try to start Microsoft Outlook on a computer that is running Windows XP, you may receive one of the following error messages, depending on the version of Outlook that you are running. After you receive the error message, Outlook does not start.
Microsoft Outlook 2010:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the error report contents, you see error signature information similar to the following:
AppName: Outlook.exeMicrosoft Office Outlook 2007:
Microsoft Office Outlook 2003:
Cannot open your default e-mail folders. The information store could not be opened.
Microsoft Outlook 2002 and Microsoft Outlook 2000:
Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
Unable to open the Outlook window.
No profile has been created.
The list of Profiles cannot be loaded. An unexpected error has occurred.
This issue may occur on a computer that is running Windows XP if the Outlook.exe file was configured to open by using the Windows program compatibility mode setting. When you set compatibility for Outlook to Windows 95 or to Windows 98/Windows Millennium Edition, Outlook displays this error message. This occurs because the location of the Outlook Profile information in the registry is different on a Windows XP-based computer than it is on a computer that is running Windows 95, Windows 98, or Windows Millennium Edition.
To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50769
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this issue, follow these steps:
Did this fix the problem?
For more information about how to create profiles in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195718/ )How to create a new e-mail profile in Outlook 2000
195723For more information about Windows Program Compatibility mode, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195723/ )How to create a new personal folder (.pst) file for an Internet Mail Only (IMO) e-mail account in Outlook 2000
(http://support.microsoft.com/kb/292533/ )How to use Windows Program Compatibility mode in Windows XP
Article ID: 252304 - Last Review: September 19, 2011 - Revision: 13.0