Article ID: 2523192 - View products that this article applies to.
When you run the Windows Azure Active Directory Sync tool, you notice that the user name of a user in your organizational account such as Office 365, Windows Azure, or Windows Intune doesn't match the user's on-premises user principal name (UPN).
There are two possible causes of this issue:
Scenario 1: Your company domain is not yet verifiedMake sure that the UPN suffix domain is verified in your organization. If you sync users before you verify the domain, the user name of the user is changed accordingly.
How to determine the UPN suffix for a userOn a domain controller or on a computer on which the Windows Server Administration Toolkit is installed, follow these steps:
Scenario 2: The cloud-managed user has a licenseTo update the UPN of a cloud-managed user who was assigned a license, follow these steps:
The Windows PowerShell commands in this article require the Windows Azure Active Directory Module for Windows PowerShell. For more information, go to the following Microsoft website:
Manage Windows Azure Active Directory by using Windows PowerShellFor more information about how to add and verify a domain in Office 365, go to the following Microsoft website:
Add and verify a domain nameFor more information about how to update other synced attributes, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2643629/ )Individual Active Directory Domain Services objects don't sync to Windows Azure AD
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Windows Azure Active Directory
Article ID: 2523192 - Last Review: October 31, 2013 - Revision: 44.0