The single sign-on feature does not work in Windows 7 or in Windows Server 2008 R2 when you try to start a full remote desktop connection through RD Web Access

Article ID: 2524668 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable the single sign-on (SSO) feature on a remote desktop server that is running Windows Server 2008 R2.
  • You log on to the Remote Desktop Web Access (RD Web Access) website from a computer that is running Windows 7 or Windows Server 2008 R2.
  • You try to start a Remote Desktop session by using the RD Web Access website.
In this scenario, you are prompted to enter your credentials. However, the expected behavior is that you can start the Remote Desktop session directly.
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CAUSE

This issue occurs because SSO in Windows 7 or in Windows Server 2008 R2 is not available for a full remote desktop connection through RD Web Access.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.20929223,74421-Mar-201103:18x86
Wksprt.exe6.1.7601.21687223,74419-Mar-201105:03x86
Mstsc.exe6.1.7600.209291,037,82421-Mar-201104:38x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.216871,051,64819-Mar-201106:52x86
Mstsc.mofNot applicable1,19910-Jun-200921:19Not applicable
Aaclient.dll6.1.7600.20929131,58421-Mar-201104:38x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.209292,705,40821-Mar-201104:41x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2092936,86421-Mar-201104:43x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.216873,216,89619-Mar-201106:54x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.20929248,83221-Mar-201103:44x64
Wksprt.exe6.1.7601.21687249,34419-Mar-201105:41x64
Mstsc.exe6.1.7600.209291,101,31221-Mar-201105:23x64
Mstsc.mofNot applicable1,19922-Jul-200923:22Not applicable
Mstsc.exe6.1.7601.216871,119,74419-Mar-201107:37x64
Mstsc.mofNot applicable1,19910-Jun-200920:36Not applicable
Aaclient.dll6.1.7600.20929158,72021-Mar-201105:24x64
Aaclient.mofNot applicable1,26122-Jul-200923:18Not applicable
Mstscax.dll6.1.7600.209293,155,96821-Mar-201105:29x64
Mstscax.mofNot applicable2,05422-Jul-200923:20Not applicable
Tsgqec.dll6.1.7600.2092944,03221-Mar-201105:33x64
Aaclient.dll6.1.7601.17514158,72020-Nov-201013:25x64
Aaclient.mofNot applicable1,26110-Jun-200920:31Not applicable
Mstscax.dll6.1.7601.216873,718,14419-Mar-201107:41x64
Mstscax.mofNot applicable2,05410-Jun-200920:34Not applicable
Tsgqec.dll6.1.7601.1751444,03220-Nov-201013:27x64
Mstsc.exe6.1.7600.209291,037,82421-Mar-201104:38x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.216871,051,64819-Mar-201106:52x86
Mstsc.mofNot applicable1,19910-Jun-200921:19Not applicable
Aaclient.dll6.1.7600.20929131,58421-Mar-201104:38x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.209292,705,40821-Mar-201104:41x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2092936,86421-Mar-201104:43x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.216873,216,89619-Mar-201106:54x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.20929457,21621-Mar-201102:57IA-64
Mstsc.exe6.1.7600.209291,668,60821-Mar-201104:02IA-64
Mstsc.mofNot applicable1,19922-Jul-200923:47Not applicable
Mstsc.exe6.1.7601.216871,703,42419-Mar-201106:47IA-64
Mstsc.mofNot applicable1,19910-Jun-200920:39Not applicable
Aaclient.dll6.1.7600.20929339,96821-Mar-201104:03IA-64
Aaclient.mofNot applicable1,26122-Jul-200923:44Not applicable
Mstscax.dll6.1.7600.209296,092,28821-Mar-201104:06IA-64
Mstscax.mofNot applicable2,05422-Jul-200923:46Not applicable
Tsgqec.dll6.1.7600.2092997,79221-Mar-201104:09IA-64
Aaclient.dll6.1.7601.21687339,96819-Mar-201106:48IA-64
Aaclient.mofNot applicable1,26110-Jun-200920:36Not applicable
Mstscax.dll6.1.7601.216876,306,81619-Mar-201106:48IA-64
Mstscax.mofNot applicable2,05410-Jun-200920:38Not applicable
Tsgqec.dll6.1.7601.1751497,79220-Nov-201010:28IA-64
Mstsc.exe6.1.7600.209291,037,82421-Mar-201104:38x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Mstsc.exe6.1.7601.216871,051,64819-Mar-201106:52x86
Mstsc.mofNot applicable1,19910-Jun-200921:19Not applicable
Aaclient.dll6.1.7600.20929131,58421-Mar-201104:38x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.209292,705,40821-Mar-201104:41x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2092936,86421-Mar-201104:43x86
Aaclient.dll6.1.7601.17514131,58420-Nov-201012:18x86
Aaclient.mofNot applicable1,26110-Jun-200921:14Not applicable
Mstscax.dll6.1.7601.216873,216,89619-Mar-201106:54x86
Mstscax.mofNot applicable2,05410-Jun-200921:17Not applicable
Tsgqec.dll6.1.7601.1751436,86420-Nov-201012:21x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about RemoteApp and Desktop Connection security, visit the following Microsoft TechNet website:
General information about RemoteApp and Desktop Connection security
(http://technet.microsoft.com/library/ee216760.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,325
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameX86_3cb5333eeb653dbd450f94c6a550ec46_31bf3856ad364e35_6.1.7601.21687_none_a7c826511b2382aa.manifest
File versionNot applicable
File size721
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameX86_ad7fd8f5c9243e59fa17c9084571a1a3_31bf3856ad364e35_6.1.7600.20929_none_347c6020f8693c92.manifest
File versionNot applicable
File size1,458
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameX86_b99f4822eda5aff58cb3fdc80bef4ce9_31bf3856ad364e35_6.1.7601.21687_none_bab2ab0d1574a04c.manifest
File versionNot applicable
File size727
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameX86_e13af91cb7e3e868d601e019a0853736_31bf3856ad364e35_6.1.7601.21687_none_42c7e64249e9e404.manifest
File versionNot applicable
File size722
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270a17d9577f1e24.manifest
File versionNot applicable
File size8,960
Date (UTC)21-Mar-2011
Time (UTC)05:11
PlatformNot applicable
File nameX86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_28ad92dd54d801e1.manifest
File versionNot applicable
File size8,960
Date (UTC)19-Mar-2011
Time (UTC)07:20
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e812ab19b5474b2.manifest
File versionNot applicable
File size21,618
Date (UTC)21-Mar-2011
Time (UTC)05:17
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_5024a5b598ad586f.manifest
File versionNot applicable
File size21,618
Date (UTC)19-Mar-2011
Time (UTC)07:22
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Mar-2011
Time (UTC)05:17
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File versionNot applicable
File size140,967
Date (UTC)22-Mar-2011
Time (UTC)00:45
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0c70135be8df7b89e1a640b4a45495a3_31bf3856ad364e35_6.1.7601.21687_none_44997d4f911d7a7d.manifest
File versionNot applicable
File size725
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameAmd64_13f01e94a4b1f28bd57345d2aa2bf64b_31bf3856ad364e35_6.1.7600.20929_none_c6266aa7c6c5702c.manifest
File versionNot applicable
File size2,205
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameAmd64_ee5f0d6201c1ce0eed2b8da7851887d6_31bf3856ad364e35_6.1.7601.21687_none_82a8b243620d25c1.manifest
File versionNot applicable
File size1,104
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameAmd64_ff7074902a4dc8c423c7d63148dd4e34_31bf3856ad364e35_6.1.7601.21687_none_2603c6e93c51aa9d.manifest
File versionNot applicable
File size1,092
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_8328b35d0fdc8f5a.manifest
File versionNot applicable
File size10,551
Date (UTC)21-Mar-2011
Time (UTC)06:04
PlatformNot applicable
File nameAmd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_84cc2e610d357317.manifest
File versionNot applicable
File size10,551
Date (UTC)19-Mar-2011
Time (UTC)08:13
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_aa9fc63553b1e5e8.manifest
File versionNot applicable
File size21,624
Date (UTC)21-Mar-2011
Time (UTC)06:07
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_ac434139510ac9a5.manifest
File versionNot applicable
File size21,624
Date (UTC)19-Mar-2011
Time (UTC)08:16
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_8cb1805cf8428c67.manifest
File versionNot applicable
File size131,504
Date (UTC)21-Mar-2011
Time (UTC)06:10
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_8e54fb60f59b7024.manifest
File versionNot applicable
File size140,973
Date (UTC)22-Mar-2011
Time (UTC)00:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,341
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest
File versionNot applicable
File size13,023
Date (UTC)21-Mar-2011
Time (UTC)04:59
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest
File versionNot applicable
File size13,023
Date (UTC)19-Mar-2011
Time (UTC)07:10
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Mar-2011
Time (UTC)05:17
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File versionNot applicable
File size140,967
Date (UTC)22-Mar-2011
Time (UTC)00:48
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_8006bb50be82e5d03dcaf614ab5be060_31bf3856ad364e35_6.1.7601.21687_none_94ee5d739ce2379f.manifest
File versionNot applicable
File size1,090
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameIa64_97abd66e501c7443087eb4e05d1c2b46_31bf3856ad364e35_6.1.7601.21687_none_05373903736e0cb9.manifest
File versionNot applicable
File size1,102
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameIa64_eff2755313ad7ea4dd4c4690945ba39d_31bf3856ad364e35_6.1.7600.20929_none_b16c92bab36f9c15.manifest
File versionNot applicable
File size2,201
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameIa64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270bbbcf577d2720.manifest
File versionNot applicable
File size10,549
Date (UTC)21-Mar-2011
Time (UTC)06:03
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e82cea79b527dae.manifest
File versionNot applicable
File size21,621
Date (UTC)21-Mar-2011
Time (UTC)06:05
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_502649ab98ab616b.manifest
File versionNot applicable
File size21,621
Date (UTC)19-Mar-2011
Time (UTC)08:17
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_309488cf3fe3242d.manifest
File versionNot applicable
File size131,501
Date (UTC)21-Mar-2011
Time (UTC)06:06
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_323803d33d3c07ea.manifest
File versionNot applicable
File size140,970
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest
File versionNot applicable
File size13,023
Date (UTC)21-Mar-2011
Time (UTC)04:59
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest
File versionNot applicable
File size13,023
Date (UTC)19-Mar-2011
Time (UTC)07:10
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Mar-2011
Time (UTC)05:17
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest
File versionNot applicable
File size140,967
Date (UTC)22-Mar-2011
Time (UTC)00:42
PlatformNot applicable
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Properties

Article ID: 2524668 - Last Review: April 15, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbsurveynew kbexpertiseinter kbfix KB2524668
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