Windows Help Does Not Open from the Start Menu

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This article was previously published under Q252612

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SYMPTOMS

When you click Help on the Start Menu in Windows, the Help program may not start. You may not receive an error message.

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CAUSE

This issue can occur if the Hhctrl.ocx file is missing or damaged.

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To resolve this issue, use System File Checker to extract a new copy of the Hhctrl.ocx file from your Windows 98 CD-ROM into the C:\Windows\System folder.

For additional information about using System File Checker in Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:

129605 (http://support.microsoft.com/kb/129605/EN-US/ ) How to Extract Original Compressed Windows Files

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