You can't sign in to Lync Online by using a domain that is configured for full redelegation

Article ID: 2526143 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

When you try to sign in to Microsoft Lync Online in Office 365 as a Microsoft Office 365 small business and professional customer who has a custom verified domain, you receive an error message that indicates that the server is temporarily unavailable.

Note Office 365 small business and professional customers who have custom verified domains have those domains fully redelegated to Office 365. "Full domain redelegation" indicates a domain for which the name server (NS) resource records point to Office 365. Therefore, the Domain Name System (DNS) records that are required for Office 365 functionality are managed by Office 365.
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SOLUTION

To fix this problem, follow these steps:

  1. Make sure that the NS resource records point to Office 365. To do this, use the Nslookup tool to query the name server records for your domain. The NS resource records should point to the following fully qualified domain names (FQDNs):
    • ns1.bdm.microsoftonline.com
    • ns2.bdm.microsoftonline.com
    Note If the domain was recently configured for full domain redelegation, you should wait for 72 hours before you run a query.
  2. If you still can’t sign in after the NS resource records have been changed, there may be a delay in publishing the Lync Online DNS records. If this occurs, test the DNS records. To do this, follow these steps:
    1. Browse to the Microsoft Remote Connectivity Analyzer
      (https://www.testlyncconnectivity.com)
      website.
    2. Click the Office 365 tab.
    3. Under Microsoft Lync Tests, click Office 365 Lync DNS Test, and then click Next.
    4. Enter the address that you use to try to sign in to Lync Online (for example, darrin@contoso.com), and then start the test.
    This test examines all four DNS records that are required by Lync Online to determine whether they're correctly configured. The results of the test will resemble the following output.

    Collapse this imageExpand this image
If the NS records and the Lync Service (SRV) records are correct, perform standard Lync sign-in troubleshooting. For more information, go to the following Microsoft Knowledge Base article:
2541980
(http://support.microsoft.com/kb/2541980/ )
How to troubleshoot sign-in issues in Lync Online
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2526143 - Last Review: May 15, 2013 - Revision: 24.0
Applies to
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Lync Online
Keywords: 
o365 o365p o365062011 pre-upgrade o365022013 after upgrade kbgraphxlink KB2526143
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