Article ID: 2526253 - View products that this article applies to.
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When you try to view a folder in Microsoft Outlook 2010 in a Microsoft Office 365 environment, you may receive the following error message:
Cannot display the folder. Microsoft Outlook cannot access the specified folder location. ‘Microsoft Lync 2010’ exited without properly closing your Outlook data file. ‘Microsoft Outlook’ must be restarted. If this error message recurs, contact support for ‘Microsoft Lync 2010’ for assistance.


This issue may occur if you use Microsoft Lync 2010, and Lync doesn't shut down correctly. Lync 2010 and Outlook 2010 share components and share memory blocks. If Lync does not shut down correctly, this error may occur if Outlook tries to use the shared components the next time that the computer starts.


To fix this issue, exit Outlook, exit Lync, start Outlook, and then start Lync. 
Still need help? Go to the Office 365 Community website.


Article ID: 2526253 - Last Review: July 7, 2014 - Revision: 13.0
Applies to
  • Microsoft Exchange Online
  • Microsoft Outlook 2010
  • Microsoft Lync 2010
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