Article ID: 252674 - View products that this article applies to.
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After Microsoft Systems Management Server (SMS) 2.0 is installed and configured, the local administrator and user who installed SMS have full access to the SMS database through the SMS Administrator console. SMS is a program that can be very useful for a help desk. For SMS to have help-desk functionality, appropriate permissions must be assigned.
SMS creates the SMS Admins local user group on the site server when it is installed. If the SMS site database and SMS provider are on another computer, SMS also creates the SMS Admins group on that computer. The SMS Administrator console runs only on a Microsoft Windows NT-based computer.
To set up an SMS Administrator console for a help-desk administrator, make sure that you perform all of the following tasks:
There are 12 different permissions that can apply to classes and instances:
CreateAdministratorDelete DistributeUse Remote ToolsAdvertiseRead Read ResourceModifyModify ResourceDelete ResourceView Collected FilesCreate and Administrator apply only to classes. Most permissions apply to both classes and instances.
By default, the SMS snap-in offers you access to the full range of SMS functionality. You can create a customized Microsoft Management Console (MMC) to meet your organization's needs. By combining a customized console with the security permissions mentioned earlier in this section, appropriate help-desk security and functionality can be implemented.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/200670/EN-US/ )Customizing the Systems Management Server Administrator Console
(http://support.microsoft.com/kb/230263/EN-US/ )How to Create Custom MMC Snap-in Tools Using Microsoft Management Console
(http://support.microsoft.com/kb/199869/EN-US/ )SMS: Assigning Class and Instance Security Rights with the SMS User Wizard
Article ID: 252674 - Last Review: February 28, 2014 - Revision: 2.2