Trust Provider Warning Message When You Attempt to Gain Access to the Windows Update Web Site

When you attempt to gain access to the Windows Update Web site, you may receive the following warning message: If you click No, the download operation quits. If you click Yes, the installation proceeds normally.

This behavior occurs because the Imagehlp.dll file is damaged or missing.

To resolve this issue, replace the Imagehlp.dll file with a new version using the appropriate steps for your operating system.

NOTE: You must put the Imagehlp.dll file in the C:\Windows\System folder for Microsoft Windows 95 or Microsoft Windows 98, or in the C:\Winnt\System32 folder for Microsoft Windows NT.

Windows 95

Copy the Imagehlp.dll file from another computer running Windows 95 computer with the same version of Microsoft Internet Explorer, or extract a new Imagehlp.dll file from the Internet Explorer download .cab files. For additional information about extracting original files, click the article number below to view the article in the Microsoft Knowledge Base:

Windows 98

Use the System File Checker to extract the Imagehlp.dll file from the original Windows 98 disks, or from the Internet Explorer installation files if a newer version is installed. For additional information about using the System File Checker tool, click the article number below to view the article in the Microsoft Knowledge Base:

Windows NT

Copy the Imagehlp.dll file from another computer running Windows NT with the same version of Internet Explorer, or extract a new file from the Internet Explorer download .cab files. For additional information about extracting original files, click the article number below to view the article in the Microsoft Knowledge Base: