You cannot activate Office 2010 Professional Plus volume license: "Microsoft Office Professional Plus 2010 configuration did not complete successfully"

Article translations Article translations
Close Close
Article ID: 2528753 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to activate your Office 2010 clients, you cannot activate office 2010 pro plus volume license, and you receive an error: "Microsoft Office Professional Plus 2010 configuration did not complete successfully". You may notice you fail to activate with the following ERROR CODE: 0x80070005.

RESOLUTION

To resolve this problem, click Start, click Run, and then run the following command from an elevated command prompt: 
For Windows Vista, Windows 7, or in Windows Server 2008: 
icacls C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform /grant "Network Service:(OI)(CI)(R,W,D)" /t

MORE INFORMATION

These errors can also indicate a permissions issue with the OfficeSoftwareProtectionPlatform folder. If the Network Service is missing permissions on this folder, you may also receive ERROR CODE: 0x80070005.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2528753 - Last Review: March 25, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Office Professional Plus 2010
Keywords: 
kbsurveynew kbprb kbexpertiseinter KB2528753

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com