Article ID: 253241
This article was previously published under Q253241
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you attempt to shut down or restart your computer, you may receive the following error message:
A Fatal Exception 0E has occurred at 0028:C00082CD in VxD VMM(01) +000072CD
This issue can occur if you have an incompatible or early version of a Matrox video driver installed on your computer.
To resolve this issue, download and install the latest Matrox video driver for your video adapter from the Matrox Web site:
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Click here to view a list of shutdown articles