Article ID: 2533405 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:

  • You type some text in a Word document in Microsoft Office Word 2007.
  • You insert comments for the text.
  • You copy the text that has the comments.
  • You paste the text into an email message body.
  • You send the email message.
  • You open the .msg file in Office Outlook 2007 or Outlook 2010.

In this scenario, the comments for the text are missing in the email message body.

RESOLUTION

To resolve this issue, apply the following update:
2512785 Description of the Office Word 2007 hotfix package (Word-x-none.msp, Wordconv-x-none.msp): April 26, 2011

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50744


Notes
  • Please install hotfix 2512785 before you run the Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
  3. On the Edit menu, point to New, and then click DWORD (32-bit) value.
  4. Type DoNotCleanContentInCommentList, and then press ENTER.
  5. In the Details pane, right-click DoNotCleanContentInCommentList, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2533405 - Last Review: August 3, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbfixme kbmsifixme KB2533405

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