Article ID: 253474 - Last Review: January 27, 2007 - Revision: 2.1

OLEXP: HotMail Messages Disappear in Outlook Express Folders

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This article was previously published under Q253474
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

When you move e-mail messages into a HotMail sub-folder you created in Outlook Express, the messages may disappear.

You are able to see the messages using the HotMail Web site interface, but not in Outlook Express.
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CAUSE

This issue can occur if the sub-folder name contains an ampersand (&) symbol.
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RESOLUTION

To resolve this issue, remove the ampersand from the name.
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APPLIES TO
  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 5.01 Service Pack 2
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
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Keywords: 
kbenv kbui kbprb KB253474
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