Article ID: 2535191 - View products that this article applies to.
When a federated user tries to sign in to a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune from a sign-in webpage whose URL starts with https://login.microsoftonline.com/login, authentication for that user is unsuccessful. The user gets the following error message:
Sorry, but we're having trouble signing you in
Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the following error:
This issue may occur if one of the following conditions is true:
Resolution 1: Disable Local Security Authority (LSA) credential caching on the AD FS serverYou can update the LSA cache time-out setting on the AD FS server to disable caching of Active Directory credential info. Use this method with caution. It may put an additional load on the server and Active Directory.
Important This method contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more info about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Resolution 2: Update the relying party trust with Azure ADTo update the relying party trust, see the "How to update the configuration of the Office 365 federated domain" section of the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2647048/ )How to update or repair the settings of a federated domain in Office 365, Azure, or Intune
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2535191 - Last Review: December 12, 2014 - Revision: 38.0
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