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"Your organization could not sign you in to this service" error and "80041034" error code when a federated user tries to sign in to the Office 365 portal
Article ID: 2535191 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When a federated user tries to sign in to Microsoft Office 365 from a sign-in webpage whose URL starts with https://login.microsoftonline.com/login, authentication for that user is unsuccessful. The user receives the following error message:
When you follow the steps in the following Microsoft Knowledge Base article to identify the Windows Azure Active Directory (Windows Azure AD) authentication system error code, you discover that an 80041034 error code was generated during the user's sign-in attempt.
Your organization could not sign you in to this service
(http://support.microsoft.com/kb/2615736/ )Error message from login.microsoftonline.com when a user tries to sign in to Office 365
This issue may occur if one of the following conditions is true:
Resolution 1: Disable Local Security Authority (LSA) credential caching on the AD FS serverYou can update the LSA cache time-out setting on the AD FS 2.0 server to disable caching of Active Directory credential info. Use this method with caution. It may put an additional load on the server and Active Directory.
Important This method contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more info about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To fix this issue, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Resolution 2: Update the relying party trust with Windows Azure ADTo update the relying party trust, see the "How to update the configuration of the Office 365 federated domain" section of the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2647048/ )How to update or to repair the configuration of the Office 365 federated domain
Still need help? Go to the Office 365 Community
Article ID: 2535191 - Last Review: May 15, 2013 - Revision: 24.0