"Some items cannot be deleted" error message when you try to delete or modify an email message in a public folder in an Exchange Server 2007 environment

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Article ID: 2536695 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You move an email message from a folder to a public folder by using Microsoft Office Outlook in online mode in a Microsoft Exchange Server 2007 environment.
  • You try to delete or modify the email message in the public folder.
In this scenario, the operation fails and you receive the following error message:

Some items cannot be deleted. They were either moved or already deleted, or access was denied.

CAUSE

This issue occurs because the creator entry id is not set in the email message when you move the email message. Therefore, the creator ownership verification fails when you delete or modify the email message.

RESOLUTION

To resolve this issue, install the following update rollup:
2602324 Description of Update Rollup 5 for Exchange Server 2007 Service Pack 3

WORKAROUND

To work around this issue, use Outlook in cache mode.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2536695 - Last Review: September 23, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2536695

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