DBCS characters in a rule name are converted to question marks after you move a mailbox from Exchange Server 2003 to Exchange Server 2007

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Article ID: 2536697 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In a mixed Microsoft Exchange Server 2003 and Microsoft Exchange Server 2007 environment, you have a mailbox that is located on an Exchange Server 2003 server.
  • You create a rule for the mailbox.
  • The rule name contains double-byte character set (DBCS) characters.
  • You move the mailbox to an Exchange Server 2007 server.
In this scenario, the rule name is garbled, and the DBCS characters are converted to question marks.

CAUSE

This issue occurs because Exchange Server 2007 uses an incorrect code page when you move a mailbox to an Exchange Server 2007 server.

RESOLUTION

To resolve this issue, install the following update rollup:
2602324 Description of Update Rollup 5 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about code pages supported by Windows, visit the following Microsoft MSDN website:
General information about code pages supported by Windows

Properties

Article ID: 2536697 - Last Review: September 22, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2536697

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