Error messages when you enable logging in Office Communicator 2007 R2 after you install cumulative update 2291453

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Article ID: 2537249 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You sign in to Microsoft Office Communicator 2007 R2, and then you enable logging. 
  • You install the cumulative update that is described in Microsoft Knowledge Base (KB) article 2291453.
  • You restart the computer and then sign in to Office Communicator 2007 R2 again.
In this scenario, the following error message pops up in the taskbar after several minutes:

communicator.exe - Corrupt File

The file or directory <Device>:\Users\<AccountName>\tracing is corrupt and unreadable. Please run the Chkdsk utility.

Additionally, the following events are logged in the Application log:
  • Log Name: Microsoft-Windows-Kernel-EventTracing/Admin

    Source: Microsoft-Windows-Kernel-EventTracing

    Date: <Date>

    Event ID: 2

    Task Category: Session

    Level: Error

    Keywords: Session

    User: <User>

    Computer: <ComputerName>

    Description:

    Session "Communicator" failed to start with the following error: 0xC0000035
  • Log Name: System

    Source: Ntfs

    Date: <Date>

    Event ID: 55

    Task Category: (2)

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: <ComputerName>

    Description:

    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume3.


WORKAROUND

To work around this issue, disable the logging feature in Office Communicator 2007 R2. To do this, follow these steps: 
  1. Click the Show Menu button in the upper-left corner of Office Communicator 2007 R2.
  2. Point to Tool, click Option, and then click General.
  3. Under logging, click to clear the Turn on logging in Communicator check box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2537249 - Last Review: June 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix KB2537249

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