SBS 2011: Home Page of RWA display an error "There is a problem with this Web page"

Article ID: 2537508 - View products that this article applies to.
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SYMPTOMS

In Windows Small Business Server (SBS) 2011, upon logging into Remote Web Access (RWA) you may see the below error message on the Home Page of RWA:

There is a problem with this Web page. Please contact the person who manages the server.

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CAUSE

This issue can occur if the XML file for gadget location customization is corrupt for that particular user.

RESOLUTION

To resolve this issue, delete the XML file for the user who is experiencing this issue. Once the user logs in to RWA again, the XML file will be re-created with the default look and feel of RWA Home Page.

If the server is running Small Business Server 2011 Standard Edtion, follow these steps:

1.) Browse to C:\Program Files\Windows Small Business Server\Data\RemoteAccessProfiles\
2.) Delete the XML file for the user who is experiencing this issue. The filename is based on the user GUID+username.settings
3.) Log off and log back to RWA. This will re-create the XML file for the user.

If the server is running Small Business Server 2011 Essentials, follow these steps:

1.) Browse to C:\ProgramData\Microsoft\Windows Server\Data\SettingsProviderData\RemoteAccess\UserProfile\
2.) Delete the XML file for the user who is experiencing this issue.
3.) To identify the XML file associated with the user

i) Open index.xml in notepad.
ii) Search for the username and identify the string value associated with the user as shown in example below .

<String>Domainname\username</string>
<String>xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx</string>

iii) Close Index.xml

4.) Locate and Delete the XML file named xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.xml as identified from above example , from C:\ProgramData\Microsoft\Windows Server\Data\SettingsProviderData\RemoteAccess\UserProfile
5.) Log off and log back to RWA. This will re-create the XML file for the user.

MORE INFORMATION

In SBS 2011, the gadgets that contain Computers, Shared Folders and Links on the Home Page of RWA can be moved freely around the screen to give the end user the ability to customize the look to their preference. All of the user preferences are stored in an XML files located in “C:\Program Files\Windows Small Business Server\Data\RemoteAccessProfiles\”. The filename is based on the GUID + username.settings
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2537508 - Last Review: November 11, 2011 - Revision: 5.0
APPLIES TO
  • Windows Small Business Server 2011 Standard
  • Windows Small Business Server 2011 Essentials
Keywords: 
KB2537508

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