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Considerations for Lync Online when you change an Office 365 sign-in address
Article ID: 2537764 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When a user’s Microsoft Office 365 sign-in address (or user ID) is changed, the Microsoft Lync Online SIP address for the user is automatically synchronized. Previously, when a user’s Office 365 sign-in address was changed, the IT administrator had to update the user's SIP address separately to match the new Office 365 sign-in address. Otherwise, the two values would be mismatched. A mismatch between a user ID and the user's SIP address may cause confusion for the Lync Online user during sign in.
After the user ID of a Lync Online user is updated, there are some actions that the user must take to make sure that the service continues to work without any interruptions. These actions are as follows:
Some companies may want a configuration that uses disjointed sign-in addresses for Lync Online and Office 365 and although this configuration is supported, the end-user experience on initial sign-in will be less than ideal for some Lync clients. Lync Online users will have to enter the UPN and SIP address separately in the user interface for a successful sign-in. Running the Office 365 Desktop Setup Tool will resolve this issue on computers that are running Lync 2010.
Note The Office 365 Desktop Setup Tool isn't available for mobile devices or Microsoft Lync 2013.
If you want to manually configure the setting for Lync 2013, see the following Office 365 website:
Manually update and configure desktop applications
If the Office 365 organization is using Directory Synchronization and has or previously had a Microsoft Office Communications Server 2007 R2, Microsoft Lync Server 2010, or Microsoft Lync Server 2013 deployment on-premises, the SIP Address can be updated independently by populating the msRTCSIP-PrimaryUserAddress value in Active Directory. Review the following Knowledge Base articles to make sure that the values in Office 365 aren't in conflict with on-premises values:
(http://support.microsoft.com/kb/2705378/ )Error message when you try to sign in to Lync Online: "Cannot sign in to Lync because this sign-in address was not found"
(http://support.microsoft.com/kb/2430520/ )Error in the Office 365 portal: "Value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique"
Still need help? Go to the Office 365 Community
Article ID: 2537764 - Last Review: May 31, 2013 - Revision: 38.0