Mounting a Database After Restore Fails with Error Message c1041724

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Article ID: 253931 - View products that this article applies to.
This article was previously published under Q253931
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SYMPTOMS

After restoring a database from an online backup, when you attempt to mount the database using Exchange System Manager, you may receive the following error message:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724
Exchange System Manager
The following events are logged in the application log:
   Event Type:	Error
   Event Source:	ESE98
   Event Category:	Logging/Recovery 
   Event ID:	619

   Description:
   Information Store (nnnn) Attempted to attach database
   'D:\Exchsrvr\MyStorageGroup\MyDatabase.edb' but it is a database
   restored from a backup set on which hard recovery was not started
   or did not complete successfully. 

   For more information, click
   http://search.support.microsoft.com/search/?adv=1. 

   Event Type:	Error
   Event Source:	MSExchangeIS
   Event Category:	General 
   Event ID:	9519

   Description:
   Error 0xfffffde0 starting database "[GUID of database]" on the Microsoft
   Exchange Information Store. 

   For more information, click
   http://search.support.microsoft.com/search/?adv=1.
				

CAUSE

The Last Backup Set check box was not selected during the restore, so hard recovery was not run.

RESOLUTION

Before the database can be mounted, hard recovery must be completed. You can run hard recovery manually with the following command:
eseutil /cc [path to directory containing Restore.env]
For example, if the path specified for the "Temporary location for log and patch files" during the restore process is C:\TempRest, the command to run hard recovery is:
eseutil /cc c:\temprest
Note You need to run eseutil.exe from the Exchsrvr\Bin directory.

After hard recovery completes, mount the database using the Exchange System Manager.

MORE INFORMATION

To avoid this issue, select the Last Backup Set check box during the restore process.

Properties

Article ID: 253931 - Last Review: December 3, 2007 - Revision: 4.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kberrmsg kbprb KB253931

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