Mounting a Database After Restore Fails with Error Message c1041724

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This article was previously published under Q253931

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SYMPTOMS

After restoring a database from an online backup, when you attempt to mount the database using Exchange System Manager, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724
Exchange System Manager

The following events are logged in the application log:

   Event Type:	Error
   Event Source:	ESE98
   Event Category:	Logging/Recovery 
   Event ID:	619

   Description:
   Information Store (nnnn) Attempted to attach database
   'D:\Exchsrvr\MyStorageGroup\MyDatabase.edb' but it is a database
   restored from a backup set on which hard recovery was not started
   or did not complete successfully. 

   For more information, click
   http://search.support.microsoft.com/search/?adv=1. 

   Event Type:	Error
   Event Source:	MSExchangeIS
   Event Category:	General 
   Event ID:	9519

   Description:
   Error 0xfffffde0 starting database "[GUID of database]" on the Microsoft
   Exchange Information Store. 

   For more information, click
   http://search.support.microsoft.com/search/?adv=1.

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CAUSE

The Last Backup Set check box was not selected during the restore, so hard recovery was not run.

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RESOLUTION

Before the database can be mounted, hard recovery must be completed. You can run hard recovery manually with the following command:

eseutil /cc [path to directory containing Restore.env]

For example, if the path specified for the "Temporary location for log and patch files" during the restore process is C:\TempRest, the command to run hard recovery is:

eseutil /cc c:\temprest

Note You need to run eseutil.exe from the Exchsrvr\Bin directory.

After hard recovery completes, mount the database using the Exchange System Manager.

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