The synchronization process enters an endless loop when you synchronize data to Outlook in the Microsoft Dynamics CRM 4.0 client for Outlook

Assume that you synchronize data to Microsoft Outlook in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. If an error occurs when the synchronization process queries MAPI for matching items, the synchronization process enters an endless loop, and you must exit Outlook. Additionally, the loop increases the traffic to the Microsoft Exchange server.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base: Note This problem was originally fixed in Update Rollup 17 for Microsoft Dynamics CRM 4.0. For more information about Update Rollup 17 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: