The synchronization process enters an endless loop when you synchronize data to Outlook in the Microsoft Dynamics CRM 4.0 client for Outlook

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Article ID: 2540055 - View products that this article applies to.
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SYMPTOMS

Assume that you synchronize data to Microsoft Outlook in the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook. If an error occurs when the synchronization process queries MAPI for matching items, the synchronization process enters an endless loop, and you must exit Outlook. Additionally, the loop increases the traffic to the Microsoft Exchange server.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Note This problem was originally fixed in Update Rollup 17 for Microsoft Dynamics CRM 4.0. For more information about Update Rollup 17 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2477746 Update Rollup 17 for Microsoft Dynamics CRM 4.0 is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2540055 - Last Review: May 5, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbsurveynew kbexpertiseinter KB2540055

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