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"Cannot open file template" or "Cannot be found 404" error when a user clicks an Office document link in the Office 365 portal
Article ID: 2540236 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
Consider the following scenario. A user signs in to the Microsoft Office 365 portal in Microsoft Office 365 for professionals and small businesses pre-upgrade. Then, the user clicks one of the Office document links in the Office 365 portal to create a new document on the Microsoft SharePoint Online team site. The user receives an error message that resembles one of the following messages:
Cannot open file template
For example, a user experiences these symptoms when the user clicks Word, Excel, PowerPoint, or OneNote on the home page of the Office 365 portal.
Cannot be found 404
To resolve this issue, download the document templates for Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft OneNote, and then import the templates into the SharePoint Online team site in Office 365 for professionals and small businesses pre-upgrade. To do this, follow these steps:
This issue can occur if your company participated in Office 365 before the general availability release of Office 365 on June 28, 2011.
Note This applies only to Office 365 for professionals and small businesses pre-upgrade.
The document templates are as follows:
Still need help? Go to the Office 365 Community