Article ID: 254220 - View products that this article applies to.
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When you right-click a printer and then click Properties, the desktop may be redrawn but nothing else may happen (the printer properties are not displayed). General printing functionality seems to be unaffected by this behavior.
This behavior can occur if Novell Distributed Print Services is installed.
To work around this behavior, remove Novell Distributed Print Services version 4.7.
You may also see the following event ID in the Application event log.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Event ID 1002
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
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