Article ID: 2543241 - View products that this article applies to.
This article describes the Microsoft Office PowerPoint 2003 issue that is fixed in this PowerPoint 2003 hotfix package.
When you open presentations that contain layouts with background images in PowerPoint 2003, an error may occur. When the error occurs, you receive the following error message:
PowerPoint was unable to display some of the text, images, or objects on slides in the file, "filename", because they have become corrupted. Affected slides have been replaced by blank slides in the presentation and it not possible to recover the lost information. To ensure that the file can be opened in previous versions of PowerPoint, use the Save As command (File menu) and save the file with either the same or a new name.
You can determine what content has been lost by viewing the layout but not by viewing the slide content. Items that were removed will display a blank box or a box that contains "cleansed."
The fix for this issue is included in security update 2535812. For more information about security update 2535812, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2535812/ )MS11-036: Description of the security update for PowerPoint 2003: May 10, 2011
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Microsoft Office 2003 Service Pack 3 installed to apply this hotfix package.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix replaces security update 2464588, which is described in bulletin MS11-022.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThis hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
To work around this issue, do one of the following:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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