You receive an error message about prerequisite components, error 1316, or error 1722 when you try to install Streets and Trips

Article translations Article translations
Article ID: 254435 - View products that this article applies to.
This article was previously published under Q254435
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to install or reinstall "Microsoft Streets and Trips 2008," you receive one of the following error messages:
Error message 1
One of the prerequisite components failed to install
Error message 2
Error 1316: An error occurred while attempting to read from the file drive:\data.msi. If reinstalling, exit setup and insert the Setup disc before running reinstall.
Note In this error message, drive represents the drive letter of the CD drive.
Error message 3
Error 1722: There is a problem with this Windows installer package

CAUSE

This issue may occur if one of the following conditions is true:
  • You try to reinstall the program when the "Streets and Trips" Disc 2 CD is inserted in the CD drive.
  • The .NET Framework is corrupted.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Cancel the installation

To do this, follow these steps:
  1. In the error message, click OK, and then cancel the installation.
  2. After the Setup program finishes removing the files, restart the computer, and then restart "Streets and Trips."

Method 2: Install the latest version of the .NET Framework

To do this, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/netframework/aa569263.aspx
Click the latest version of the .NET Framework.

Note You must restart your computer after you install the .NET Framework.

Method 3: Install the Data.msi file

To do this, follow these steps:
  1. Insert the "Streets and Trips" CD into the CD or DVD drive.
  2. Click Start, click Run, type drive:\streets\msmap\data.msi in the Open box, and then click OK.

    Note In this example, drive is a placeholder for the drive letter of your DVD drive.
  3. Click Next two times.
  4. Click Full installation, and then follow the instructions that appear on the screen to complete the installation.

Properties

Article ID: 254435 - Last Review: April 2, 2009 - Revision: 7.0
APPLIES TO
  • Microsoft Streets & Trips 2009
  • Microsoft Streets & Trips 2009 with GPS Locator
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
Keywords: 
kbbug kberrmsg kbpending kbsetup KB254435

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com