"Invalid Page Fault in Module Urlmon.dll" Error Message When Starting Internet Explorer

Article translations Article translations
Article ID: 254490 - View products that this article applies to.
This article was previously published under Q254490
If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
Click here to view a list of invalid page fault articles
Expand all | Collapse all

SYMPTOMS

When you attempt to open Internet Explorer, you may receive the following error message:
Iexplore caused an invalid page fault in module Urlmon.dll.

CAUSE

This behavior can occur if there are multiple entries for QuickView Plus in the registry.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this behavior, remove all but one of the QuickView Plus entries from the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\InternetSettings\Accepted Documents
NOTE: In some cases, there may be only one QuickView Plus entry in the registry. Removing the entry should also resolve the behavior.

Properties

Article ID: 254490 - Last Review: January 27, 2007 - Revision: 4.3
APPLIES TO
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Windows 98 Standard Edition
Keywords: 
kbenv kbinvalidpagefault kbprb KB254490
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com