Article ID: 254502 - View products that this article applies to.
This article was previously published under Q254502
This article has been archived. It is offered "as is" and will no longer be updated.
When you remove a personal folder from an Outlook profile, the rule continues to run on messages. For example, if you have a rule that moves messages from the Inbox to a folder in the Personal Folders file (.pst), the messages continues to be moved to the Personal Folders file even though the Personal Folders file is disconnected and no longer in the profile. The Rules Wizard also shows this rule disabled.
When you remove a personal folder from the profile, you must also manually remove any rules that run on the Personal Folders file.
This resolve this problem, show the rule as enabled so that you know where the mail is moving. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
File Name Size Date Time File Version ----------------------------------------------------------- Outllib.dll 5,148,672 5/2/00 6:07 PM 9.00.00.3620 Outllibr.dll 1,671,168 5/2/00 6:08 PM 9.00.00.3620
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.