Article ID: 2545089 - View products that this article applies to.
When you try to access the Microsoft Forefront Online Protection for Exchange (FOPE) Administration Center from the Microsoft Office 365 portal, you receive an error message that resembles the following:
Your username from federation is invalid or your account is disabled.
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This behavior typically occurs when you try to access the FOPE Administration Center by using a new administrator account. In this case, the permissions require 24 hours to propagate from Office 365 to the FOPE Administration Center.
Wait 24 hours after the administrator account is created to make sure that it is propagated to the FOPE data center before you try to access to the FOPE Administration Center from the Office 365 portal.
Note The new administrator account will not be listed under Users on the Administration tab of the FOPE Administration Center even after the account is propagated. To have the administrator account listed under Users, follow the steps in the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2587698/ )Office 365 administrators cannot sign in to the Forefront Online Protection for Exchange (FOPE) Quarantine service to access mail quarantine
To access the FOPE Administration Center directly, use the following URL:
Article ID: 2545089 - Last Review: June 13, 2013 - Revision: 12.0