XADM: Incoming Internet Message Shows Corrupted Display Name

Article translations Article translations
Article ID: 254533 - View products that this article applies to.
This article was previously published under Q254533
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When an e-mail message that contains a recipient's display name in double-byte character set (DBCS) is sent to an Exchange Server user through Internet Mail Connector, the recipient's display name may be corrupted.

CAUSE

Internet Mail Service incorrectly removes backslash characters (\) from the string of the display name in the To field. In some DBCS character sets, a backslash character does not have a specific meaning but is part of the DBCS character set. If the character is removed, the string is corrupted.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
Collapse this imageExpand this image
Download
Download Q248838engi.exe now
Alpha:
Collapse this imageExpand this image
Download
Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

MORE INFORMATION

The new version of Store.exe uses a new registry key that turns on/off the checking for the quoted pairs. This should resolve the issue without adding the code page overhead.

The registry key is shown below:
DWORD:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIs\ParametersSystem\InternetContent\BackSlashIsEscape
When this value is set to 1, all checks for the backslash character are ignored (so all backslash characters are kept).

Properties

Article ID: 254533 - Last Review: October 20, 2013 - Revision: 4.1
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbenv kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB254533

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com