Can't re-create the team site, links don't work after you delete and then re-create the team site, or you receive an "HTTP 404" error when you access the team site in Office 365

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Article ID: 2547833 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
Notice
If the root or parent site is deleted from the top level settings in Microsoft SharePoint Online, you cannot re-create the site yourself in the Microsoft Office 365 portal. You must contact Microsoft Office 365 technical support.
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PROBLEM

You experience one of the following symptoms in Microsoft SharePoint Online for Microsoft Office 365 for professionals and small businesses pre-upgrade:
  • You deleted the team site, and you want to know how to re-create the site.
  • You deleted the team site, and then you re-created it. However, links on the new team site to other pages don't work. Or, links on other pages to the new team site don't work. For example, when you click the Team Site link on the home page of the Office 365 portal or when you click the Member Login link on your public Office 365 website, you aren't redirected to the team site.
  • In the Office 365 portal, when you click Team Site or you click Admin and then click Manage Team Sites, you receive the following error message:
    HTTP 404 error File not found
Note If you added your own domain and configured Office 365 for professionals and small businesses pre-upgrade to use that domain for your public Office 365 website, the URL of the public website is http://www.<domain>.<xyz>. For example, the URL is http://www.contoso.com. If you didn't add your own domain to Office 365 for professionals and small businesses pre-upgrade, the URL of your public Office 365 website is http://<domain>.sharepoint.com. For example, the URL is http://contoso.sharepoint.com.

SOLUTION

Re-create the team site, re-create the navigation links on the team site, or both, as appropriate for your situation.

Re-create the team site

To re-create the team site in Office 365 for professionals and small businesses pre-upgrade, follow these steps:
  1. Sign in to the Office 365 portal.
  2. Browse to the Site Settings page of the root site collection. To do this, type the URL of the Site Settings page of the root site collection in the web browser. For example, type one of the following URLs:
    • For the Office 365 for professionals and small businesses pre-upgrade default domain, type http://contoso.sharepoint.com/_layouts/settings.aspx
    • For the Office 365 for professionals and small businesses pre-upgrade custom domain, type http://www.contoso.com/_layouts/settings.aspx
  3. Browse to the All Site Content page. To do this, click All Site Content. Or, type the URL of the All Site Content page in the web browser. For example, type one of the following URLs:
    • Office 365 for professionals and small businesses pre-upgrade default domain, type http://contoso.sharepoint.com/_layouts/viewlsts.aspx
    • Office 365 for professionals and small businesses pre-upgrade custom domain, type http://www.contoso.com/_layouts/viewlsts.aspx
  4. Click Create, and then click Site in the navigation pane on the left side.
  5. Click Express Team Site.
  6. In the Title box, enter a title for the site, and then type TeamSite in the URL name box.
  7. Click More options.
  8. In the Permissions area, under User Permissions, click Use unique permissions.

    Note Step 8 prevents anonymous access on the new site.
  9. Click Create.
  10. Select the site permissions that you want to configure, and then click OK.

    Note If it's necessary, you can change the site permission settings later.

Re-create the navigation links on the team site

To re-create the website and the search navigation links on the team site in Office 365 for professionals and small businesses pre-upgrade, follow these steps:
  1. On the team Site, click Site Actions, and then click Site Settings.
  2. On the Site Settings page, click Top link bar under Look and Feel.
  3. Re-create the website navigation link. To do this, follow these steps:
    1. On the top link bar page, click New Navigation link.
    2. In the Type the Web address box, type http://<YourTenantURL>/Pages/Forms/AllItems.aspx. For example, type one of the following URLs:
      • For the Office 365 for professionals and small businesses pre-upgrade default domain, type http://contoso.sharepoint.com/Pages/Forms/AllItems.aspx
      • For the Office 365 for professionals and small businesses pre-upgrade custom domain, type http://www.contoso.com/Pages/Forms/AllItems.aspx
    3. In the Type the description box, type Website, and then click OK.
  4. Re-create the search navigation link. To do this, follow these steps:
    1. On the top link bar page, click New Navigation link.
    2. In the Type the Web address box, type http://<YourTenantURL>/srch. For example, type one of the following URLs:
      • For the Office 365 for professionals and small businesses pre-upgrade default domain, type http://contoso.sharepoint.com/srch/default.aspx
      • For the Office 365 for professionals and small businesses pre-upgrade custom domain, type http://www.contoso.com/srch/default.aspx
    3. In the Type the description box, type Search, and then click OK.
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2547833 - Last Review: September 11, 2013 - Revision: 26.0
Applies to
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft SharePoint Online
Keywords: 
o365 o365p o365m o365062011 pre-upgrade KB2547833

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