Article ID: 254869 - Last Review: January 28, 2005 - Revision: 1.2

You receive an "Internal Error 2932: Please contact product support for assistance" error message when you apply the Office 2000 SR-1 Update on Windows 2000

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This article was previously published under Q254869
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SYMPTOMS

When you run the Microsoft Office 2000 Service Release 1 (SR-1) Update, you may receive the following error message:
Internal Error 2932: Please contact product support for assistance.
If you view the verbose log file text for the update, you see text similar to the following: 
MSI (s) (A4:F8): Executing op: SetTargetFolder(Folder=E:\WINNT\Fonts\)
MSI (s) (A4:F8): Executing op: SetSourceFolder(Folder=F:\Windows\Fonts\)
MSI (s) (A4:F8): Executing op: FileCopy(SourceName=TAHOMA.TTF,DestName=TAHOMA.TTF,Attributes=8192,FileSize
=257636,Version=2.60.0.0,,InstallMode=58982400,PerTick=32768,IsCompressed=0
,,VerifyMedia=1,,VitalPatches=15,PatchHeaders=Binary00
Internal Error 2932: Please contact product support for assistance.
Action ended 8:14:53: InstallExecute. Return value 3.
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CAUSE

This problem occurs if all of the following are true:
  • You are using Microsoft Windows 2000.
  • You are logged on as a power user.
  • Windows 2000 is installed on an NTFS drive.
  • You installed Office 2000 while you were logged on as a power user.
  • You attempted to install the Office 2000 SR-1 Update.
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RESOLUTION

To resolve this problem, do one of the following:
  • Run Setup by using the Office 2000 SR-1 full-package product compact disc.

    -or-
  • Run Setup from a network installation of Office 2000 SR-1.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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MORE INFORMATION

If you want to prevent users from applying a Windows Installer patch, you can turn on (enable) the Disable Patching system policy by using the group policy editor. Doing this sets the DisablePatch DWORD value to 1 for the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
If this policy is in effect, instead of displaying the 2932 error message, the SR-1 update displays the following message just after you start the update process:
Microsoft Office 2000 SR-1 Update did not complete successfully. For assistance, contact Microsoft Technical Support.

See the log file: Office 2000 SR-1 Setup(####).txt

where #### in the log file name is a number like 0001.

This log file is located in your \Temp\SR1Patch folder along with another log file with a name similar to:
Office 2000 SR-1 Setup(####)_MsiExec.txt
If you open the Office 2000 SR-1 Setup(####)_MsiExec.txt log file, you see text similar to the following:
This installation is forbidden by system policy. Contact your system administrator.
E:\Winnt\Installer\abdie.msi
NOTE: If you apply the Disable Patching system policy, all Windows Installer patching will be turned off (disabled), not just the SR-1 update.
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REFERENCES

For additional information about using Group Policies to manage Windows Installer Local Policies, click the article number below to view the article in the Microsoft Knowledge Base:
227181  (http://support.microsoft.com/kb/227181/EN-US/ ) How to Manage Windows Installer Local Policies
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APPLIES TO
  • Microsoft Office 2000 Service Pack 1
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Keywords: 
kberrmsg kbtshoot kbsetup kbprb kbstartprogram KB254869
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