"Installation of Windows Live ID Sign-in Assistant failed. Exit code: 1603" While Installing Microsoft Dynamics CRM 2011 Client For Outlook

Article ID: 2549386 - View products that this article applies to.
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Symptoms

During the process of installing the prerequisites for the Microsoft Dynamics CRM 2011 Client for Outlook, the Windows Live ID Sign-in Assistant installation fails, causing the Microsoft Dynamics CRM 2011 Client for Outlook installation to end prematurely. Examination of the crm50setup.log file will report the following error message:

Installation of Windows Live ID Sign-in Assistant failed. Exit code: 1603. Result: Fatal error during installation. 

Cause

On some systems, the Windows Live ID Sign-in Assistant install will fail if an additional installation parameter is not specified. By default, the Microsoft Dynamics CRM 2011 Client for Outlook does not specify this additional parameter.

Resolution

To resolve the issue, perform the following steps:

1. Download the Windows Live ID Sign-in Assistant from http://www.microsoft.com/en-us/download/details.aspx?id=15106 and save it to a folder on the local hard drive.
2. Go to Start > Programs > Accessories > Command Prompt
3. Type in cd c:\<folder name>. <folder name> is the location where you downloaded the Assistant to.
4. Type in Msiexec /i wllogin_32.msi /l*v C:\setupLogs.log NOMU=1
5. Once the Windows Live ID Sign-in Assistant installation is complete, start the installation of the Microsoft Dynamics CRM 2011 Client for Outlook again.


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2549386 - Last Review: July 7, 2014 - Revision: 6.0
Applies to
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
Keywords: 
kbmbsmigrate kbsurveynew KB2549386

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