Article ID: 2549423 - View products that this article applies to.
You cannot download files or to view files from a website when you connect to the site over HTTPS (secure sites) by using Internet Explorer 9. For example, you visit a secure website such as a bank or other financial institution and try to download or view a PDF file. The file does not appear in Internet Explorer and you may see an error message similar of the following:
Error message 1
Error message 2
Internet Explorer Cannot Download
<Filename> couldn't be downloaded
This problem occurs if the Do not save encrypted pages to disk option in Internet Explorer is selected.
Note: For Internet Explorer 8 and earlier, please see the following KB article:
"Internet Explorer Cannot Download" Error Message When You Use an HTTPS URL to Open an Office Document or PDF File
To download files, Internet Explorer must create a cache or temporary file. In Internet Explorer 9, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails.
To fix this issue, first try method 1. If method 1 fails, go to method 2.
Method 1On the Tools menu in Internet Explorer 9, click Internet Options, click the Advanced tab, click to clear the check mark from the Do not save encrypted pages to disk check box in the Security area, and then click OK. (This is the default Internet Explorer setting.)
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Internet Explorer Cannot Download https://somethingFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
HTTPS Caching and Internet Explorer
The Hazards of Relying upon Browser Quirks
(http://support.microsoft.com/kb/815313/ )Prevent caching when you download active documents over SSL