You receive an "Error 1308. Source file not found <path>\IE5\EN\ICWCON.CAB" error message when you install the Office 2000 SR-1 Update

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Article ID: 255006
This article was previously published under Q255006
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Symptoms

When you install the Microsoft Office 2000 Service Release 1 (SR-1) Update, you receive the following error message:
Error 1308. Source file not found: <path>\IE5\EN\ICWCON.CAB.
Verify that the file exists and that you can access it.
where <path> is the path to the SR-1 Update. When you click Ignore, you receive another similar error message. If you continue to click Ignore when each error message appears, eventually an error message appears that lists each of the following files:
<path>\IE5\EN\IENT_S5.CAB
<path>\IE5\EN\IE50EM.EXE
<path>\IE5\EN\OAINST.EXE
<path>\IE5\EN\NM30.CAB
<path>\Support\READMORE.TXT
<path>\Support\OA4514.EXE
<path>\Support\Win2000\1\W2K_ARA.EXE
<path>\Support\Win2000\13\W2K_HBR.EXE
<path>\Support\Win2000\17\W2K_JPN.EXE
<path>\Support\Win2000\17\nec98\W2KNEC98.EXE
<path>\Support\Win2000\18\W2K_KOR.EXE
<path>\Support\Win2000\9\W2K_ENG.EXE
<path>\Support\\Non2000\HHUPD.EXE
<path>\Support\Non2000\RICHEDIT.EXE
<path>\Support\Non2000\OUT40.EXE
<path>\Support\Non2000\Q248120.EXE
<path>\Support\Non2000\OUT128.EXE
<path>\Support\Non2000\OAINST.EXE
<path>\Support\Non2000\GIMEFIX.EXE
					
If you ignore all of these error messages, the following error message appears:
Internal error 2371: Please contact product support for assistance.

Cause

This problem occurs if you try to apply the Office 2000 SR-1 Update to your administrative installation point.

Resolution

To resolve this problem, download and install the Office 2000 SR-1 Administrator Update. For additional information about how to download and install the Office 2000 SR-1 Administrator Update, click the following article number to view the article in the Microsoft Knowledge Base:
257983 OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 255006 - Last Review: October 24, 2013 - Revision: 1.0
Keywords: 
kbnosurvey kbarchive kbtshoot kbupdate kbsetup kberrmsg kbnofix kbprb KB255006

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