Article ID: 2550893 - View products that this article applies to.
When you install Office for Mac 2011 Service Pack 1, some Outlook 2011 preference items are greyed out, inaccessible, or not visible.
For example, if you click Preferences on the Outlook menu and then click General under Personal Settings the page or the options on the page may be greyed out, or not visible.
This issue can occur when the Outlook preference file is missing or damaged.
To resolve this issue, follow these steps:
Step 1: Quit all Microsoft Office applications
WARNING When an application is force quit, any unsaved changes to open documents are not saved.
Step 2: Remove com.microsoft.outlook.plist
Step 3: Remove com.microsoft.outlook.xxx.plist files
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.