Lync conferencing feature fails when the user is signed in using a mandatory user profile

Article ID: 2552221 - View products that this article applies to.
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Symptoms


This issue will occur in the following two scenarios:

Scenario 1


This issue can occur using Microsoft Lync 2013 or Microsoft Lync 2010
  1. The Lync client Meet Now feature will open:

    The Lync 2013 Group Conversation window with the following error notification:

    An error occurred during the Lync meeting

    The Lync 2010 Group Conversation window with the following error notification:

    An error occurred during the online meeting
  2. Click on the notification listed above and the following error information will be displayed in a Microsoft Lync dialog:

    When contacting your support team, reference error ID 16389 (source ID 0)
Scenario 2

This issue can also occur using Microsoft Outllook 2013, Microsoft Outlook 2010 or Microsoft Outlook 2007:


Microsoft Outlook 2013 or Microsoft Outlook 2010
  1. Open Microsoft Outlook on the Windows client based computer
  2. Choose Calendar from the Outlook Navigation menu
  3. On the Outlook Calendar toolbar click on the New Lync Meeting or Lync Online Meeting button

    The following error information will be displayed in a Microsoft Lync 2013 dialog:

    Create Lync meeting failed. Please make sure that Lync is running and signed-in and try again

    The following error information will be displayed in a Microsoft Lync 2010 dialog:

    Create online meeting failed. Please make sure that Lync is running and signed-in and try again
Microsoft Outlook 2007
  1. Open Microsoft Outlook 2007 on the Windows client based computer
  2. Choose the Lync Online Meeting button from the Outlook 2007 Online meeting toolbar

    The following error information will be displayed in a Microsoft Lync 2013 Dialog:

    Create Lync meeting failed. Please make sure that Lync is running and signed-in and try again

    The following error information will be displayed in a Microsoft Lync 2010 Dialog:

    Create online meeting failed. Please make sure that Lync is running and signed-in and try again

Cause

This issue occurs when users sign into the Lync client using a Windows Active Directory Domain Services mandatory profile. Mandatory profiles are read-only user profiles. Since changes to the mandatory profile cannot be saved, the design of the Public Key Infrastructure (PKI) functionality does not allow this operation. This causes the creation of the secure keys that are needed for the creation of the focus for the Lync conference to fail.

Resolution

Do not sign into the Lync client using a Windows Active Directory Domain Services mandatory profile when planning to use the conferencing features of the Lync client.

More information

For detailed information on using Mandatory profiles with Windows server and client based computers:

How to customize the default local user profile when you prepare an image of Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
http://support.microsoft.com/kb/973289


For more detailed information on Crypto API functionality with Mandatory profiles:

RSACryptoServiceProvider fails when used with mandatory profiles
http://blogs.msdn.com/b/alejacma/archive/2007/10/23/rsacryptoserviceprovider-fails-when-used-with-mandatory-profiles.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2552221 - Last Review: February 11, 2013 - Revision: 2.1
Applies to
  • Microsoft Lync 2010
  • Microsoft Lync 2010 Attendee
  • Microsoft Lync 2013
Keywords: 
kbsurveynew KB2552221

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