Email messages that are tracked by using the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook use GUIDs instead of valid messageids in Microsoft Dynamics CRM 4.0

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Article ID: 2554541 - View products that this article applies to.
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Symptoms

When you track an email message by using the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook in Microsoft Dynamics CRM 4.0, the messageid attribute of the email message is set to a GUID instead of to a valid Microsoft Exchange messageid. Therefore, you cannot send the email message out of the Exchange organization if the messageid verification is used. 

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Note This problem was originally fixed in Update Rollup 18 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 18 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2477777 Update Rollup 18 for Microsoft Dynamics CRM 4.0 is available

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2554541 - Last Review: August 1, 2012 - Revision: 2.0
Applies to
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbsurveynew kbexpertiseinter KB2554541

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