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Items accumulate in the MRM submission folder when managed folder assistant journal items in an Exchange Server 2007 environment

Article ID: 2554575 - View products that this article applies to.

SYMPTOMS

Consider the following scenario. You schedule a managed folder assistant to run in a Microsoft Exchange Server 2007 environment. The managed folder assistant tries to journal an item that is larger than the maximum submission size. In this scenario, the managed folder assistant does not journal the item, and the item remains in the messaging records management (MRM) submission folder.

Notes

When the managed folder assistant runs, one more copy of the item is created in the MRM submission folder. This behavior causes items to accumulate in the MRM submission folder.
When many items have accumulated, the overall size of the mailbox may be exceeded. This may prevent a user to send or receive new messages.

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CAUSE

This issue occurs because of an exception in the managed folder assistant when it tries to send a copy that is larger than the maximum submission size. The copy is created by the managed folder assistant when it journals an item. The managed folder assistant does not delete the copy in the MRM submission folder and does not indicate that the original item was processed. Therefore, the same item is processed again and a duplicate copy is created in the MRM submission folder when the managed folder assistant runs.

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RESOLUTION

To resolve this issue, install the following update rollup:

2602324

(http://support.microsoft.com/kb/2602324/ )

Description of Update Rollup 5 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about how to deploy messaging records management, visit the following Microsoft website:

General information about how to deploy messaging records management

(http://technet.microsoft.com/en-us/library/bb123548(EXCHG.80).aspx)

For more information about how to schedule the managed folder assistant, visit the following Microsoft website:

General information about how to schedule the managed folder assistant

(http://technet.microsoft.com/en-us/library/bb123958(EXCHG.80).aspx)

For more information about how to create managed content settings, visit the following Microsoft website:

General information about how to create managed content settings

(http://technet.microsoft.com/en-us/library/aa996014(EXCHG.80).aspx)

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

2515428

(http://support.microsoft.com/kb/2515428/ )

The MSExchangeMailboxAssistants.exe process crashes when the managed folder assistant tries to journal a message in an Exchange Server 2007 environment

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