When you click
Update Windows from the Microsoft Office 2000 Service Release 1 (SR-1) Update,
you may receive the following error message:
Microsoft
Office 2000 SR-1 Update did not complete successfully. For assistance, contact
Microsoft Technical Support.
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This error message appears if all of the following are
true:
| • | You are attempting to update to Microsoft Internet Explorer
5.01 by clicking Update Windows on Microsoft Windows NT 4.0 Terminal Server Edition.
-and-
|
| • | You are running the update from a network share.
-and-
|
| • | You are using the Universal Naming Convention (UNC) in the
path, for example:
\\ServerName\ShareName\Setup.exe
|
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To resolve this issue, map a drive to a letter and run the
Windows Update from the drive letter. To do this, follow these steps:
| 1. | Right-click the Start button, and then select Explore to open Windows Explorer. |
| 2. | Click Tools, and then click Map Network Drive. |
| 3. | Select the drive letter that you want to map to from the Drive drop-down list. |
| 4. | In the Path dialog box, type the path to your network installation point for
the Office 2000 SR-1 Update. |
| 5. | Click OK, and then access the Office 2000 SR-1 Update files by checking
your mapped drive. |
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For additional information about how to
obtain and install the Office 2000 SR-1/SR-1a Update, click the following
article number to view the article in the Microsoft Knowledge Base:
262580 (http://support.microsoft.com/kb/262580/)
OFF2000: How to Apply the Office 2000 SR-1/SR-1a Update to Windows NT4.0 Terminal Server
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