You cannot delete an Outlook mailbox folder that begins with a special character in its name in an Exchange Server 2010 environment

Article translations Article translations
Article ID: 2555850 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You create a folder by using Microsoft Outlook that is running in online mode in a Microsoft Exchange Server 2010 environment. 
  • The folder name begins with a special character. Specifically, the second byte of this character contains the 0x00 Unicode specification. For example, the folder name begins with the following character:
    刀(U+5200)
In this scenario, you cannot delete the mailbox folder.

CAUSE

This issue occurs because Exchange Server 2010 incorrectly handles Unicode characters that have 0x00 in the second byte.

RESOLUTION

To resolve this issue, install the following update rollup:
2582113 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1

WORKAROUND

To work around the issue, rename the folder, and then delete it.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Unicode, visit the following MSDN website:

General information about Unicode

Properties

Article ID: 2555850 - Last Review: September 13, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2555850

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com