Article ID: 2556156 - View products that this article applies to.
Assume that you run Microsoft Exchange Troubleshooting Assistant (Extra.exe) to troubleshoot remote procedure call (RPC) related performance issues on a Microsoft Exchange Server 2010 server. You click to select the Collect ExMon data check box that is located under the advanced data collection options. In this situation, Extra.exe crashes when it performs RPC activity checks. Additionally, the following error message is logged in the Application log:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Faulting application name: ExTRA.exe, version: <Version>, time stamp: <Time Stamp>
Faulting module name: MSVCR90.dll, version: <Version>, time stamp: <Time Stamp>
Exception code: 0xc0000417
Fault offset: <Offset>
Faulting process id: <Process ID>
Faulting application start time: <Start Time>
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2582113/ )Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the tools in Toolbox, visit the following Microsoft website:
General information about the tools in ToolboxFor more information about Exchange Troubleshooting Assistant, visit the following Microsoft website:
General information about Exchange Troubleshooting AssistantFor more information about Exchange Server 2007 management tools, visit the following Microsoft website:
General information about Exchange Server 2007 management toolsFor more information about performance troubleshooting basics, visit the following Microsoft website:
General information about performance troubleshooting basics
Article ID: 2556156 - Last Review: August 24, 2011 - Revision: 1.0
Contact us for more help
Connect with Answer Desk for expert help.